Frequently Asked Questions

Why RWK Services?

RWK Services is a leading green facility service provider. We provide nationwide support to property management professionals with excellent, sustainable janitorial services and other facility service solutions. Our consistent and committed customer service record separates us from our competitors.

Why Green Cleaning?

RWK’s sustainable business practices are great for our clients, employees and the environment. Our progressive green cleaning measures reduce cost and waste without the use of harsh chemicals. Green cleaning practices improve indoor air quality while ensuring office inhabitants aren’t exposed to potentially harmful cleaning agents.

Do you offer any specific COVID-19 Disinfection services?

RWK Services provides the COVID-19 disinfection services required to ensure your tenants can safely and confidently return to work. Learn more about our disinfection services here.

What kind of facilities do you serve?

RWK Services provides quality janitorial services to property management firms, financial institutions, medical facilities, manufacturing plants, retail stores, government agencies, schools and more. You name it, we can clean it.

What additional services do you offer?

In addition to green janitorial services, we offer a wealth of services to enhance your building’s appeal. We offer comprehensive floor maintenance programs, carpet cleaning, stone care, window washing, remediation services and more. We also offer warehouse scrubbing, move-in / move out services and COVID-19 disinfection services.

When do you clean?

RWK Services cleans around your schedule to ensure minimum disruption. We offer daily and nightly cleaning as well as part or full-time porter services.

What chemicals do you use?

RWK Services uses only EPA certified chemicals to clean your facilities. These cleaning agents are safe for our clients and do not have any negative impact on our customer’s health.

What areas do you serve?

Although RWK Services is headquartered in Cleveland, Ohio, we offer nationwide janitorial services support. We have additional offices in Columbus, OH, Indianapolis, IN, Lapeer, MI and Minneapolis, MN. We can clean anything, anywhere.

What is included in a standard cleaning?

Our nightly janitorial services include vacuuming, dusting, trash disposal, disinfecting, restroom sanitizing, and floor work. We adapt our versatile systems of zone cleaning and team cleaning to your building’s unique space, maximizing efficiency with unsurpassed quality.

How do you ensure quality?

Our quality services begin with a detailed employee training program. Our technicians receive valuable on-the-job training with our experienced supervisory staff. Each cleaning is verified by an on-site supervisor. Our quality assurance team continually audits our services to ensure we correct discrepancies before they turn into problems. RWK’s customer service team is always available to ensure your ultimate satisfaction.

How are your cleaners vetted?

Each RWK employee undergoes a comprehensive background check prior to employment.

What if I am unsatisfied with your service?

RWK Services is committed to providing quality service at every turn. Contact us immediately with any concern, big or small. We’d love a chance to make it right.

How can I get a quote?

Give us a call at (855) 526-2733 for a free quote or fill out a request here.

Do you offer to recycle?

We offer single-stream recycling to our facilities. No need to sort. Let RWK take care of it!

What trade organizations do you belong to

RWK Services is proudly affiliated with IREM, BOMA, The United States Green Building Council, the International Facility Management Association, the National Air Duct Cleaners Association, and the International Window Cleaning Association.

What certifications do you hold?

RWK Services is CIMS Green Building (CIMS-GB) Certified. The CIMS-GB certification process consists of a strenuous third-party audit after standards of eligibility are proven. It is a comprehensive certification that evaluates everything from company procedures to purchasing methods. The CIMS Green Building goals meet or exceed all LEED standards. As a member of the U.S. Green Building Council, we have the knowledge and resources to help your facility earn, or improve LEED accreditation.

How can I reach you?

You can reach us anytime at (855) 526-2733 or by email at sarah.james@rwkservices.com. You can also fill out a contact us form here.